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Senior Account Manager – Employee Benefits (Hybrid)

Brown & Brown Insurance

This is a Full-time position in Pacific, WA posted January 26, 2023.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Senior Employee Benefits Account Manager in Tacoma, Washington!

This is a hybrid role that offers a flexible 3 in office days and 2 work from home days schedule!

Brown & Brown of Washington — Tacoma ranked among Puget Sound Business Journal’s 100 Best Places to Work in Washington State three years running!


  • Service and maintain a book of business
  • Provide direct customer service support for employee benefits customers
  • Prepare for and attend various presentations, enrollment meetings, or other scheduled customer‐facing engagements
  • Maintain accurate and timely documentation of communications and insurance documents as required
  • Work closely with Producers and Marketing to achieve agreed upon goals for new and renewal business marketing
  • Develop and foster quality relationships with customers and teammates
  • Review, analyze and resolve plan and coverage‐related concerns for customers
  • Consistently meet all Brown & Brown established quality control procedures and timelines
  • Compile and create proposals, carrier spreadsheets, enrollment packets, and additional documents as requested
  • Actively participate in social, civic, and trade organizations to represent Brown & Brown’s community/customer commitment
  • Foster and seek relationships with teammates across all levels of Brown & Brown
  • Ensure compliance with government agencies and corporate policies and procedures
  • Attend training sessions, courses, etc. to maintain up-to-date skills
  • Always conduct the highest level of confidentiality
  • Other duties as needed


  • Some college a plus, not required
  • 3+ years’ experience in the insurance industry with a strong emphasis in employee benefits and/or human resources preferred but not required
  • Life & Health insurance license (if not already held, obtain within 30 days of hire)
  • CEBS or RHU designation preferred but not required.
  • Exceptional customer service and interpersonal skills
  • Proficiency in Microsoft Office 365


  • Competitive compensation DOE
  • Excellent growth and advancement opportunities
  • Paid time off
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.