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Account Manager – Commercial Lines

Brown & Brown Insurance

This is a Full-time position in University Place, WA posted January 26, 2023.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Account Manager in Tacoma, Washington!

Brown & Brown of Washington — Tacoma ranked among Puget Sound Business Journal’s 100 Best Places to Work in Washington State three years running!


  • Provide direct customer service support for commercial lines clients
  • Issue appropriate documentation as needed, including certificates of insurance, auto insurance ID cards, etc.
  • Complete applications, negotiate with underwriters and prepare proposals for new and renewal business proposals/offerings
  • Contact clients and/or underwriters to obtain additional information or answer questions
  • Resolve policy and coverage related concerns for clients, insurance carriers, and producers
  • Review accounts handled for adequate coverage, and cross-sell and upsell coverages, recommending changes to insured for enhanced protection, ensuring Profit Center minimum standards are met
  • Process change requests and other coverage research issues
  • Assist with training of Account Technicians and Administrative Assistants
  • Review Aged Receivables, follow up on collection of premium payments and assist the accounting department in reconciliation of company and client accounts
  • Consistently meets all Brown & Brown established Quality Control Practices and Timelines
  • Manage and maintain individual Washington Producer’s License by attending appropriate CE classes
  • Foster and seek relationships with teammates across all levels of Brown & Brown
  • Ensure compliance with government agencies and corporate policies and procedures
  • Attend training sessions, courses, etc. to maintain up-to-date skills
  • Always conduct the highest level of confidentiality


  • Exceptional customer service and interpersonal skills, required
  • Some college, a plus, not required
  • 1+ years’ experience in a servicing role
  • Washington State Property & Casualty License, required, or obtain within 60 days
  • Strong analytical aptitude and commitment to accuracy
  • Proficiency in Microsoft Office 365, required



  • Competitive compensation DOE
  • Excellent growth and advancement opportunities
  • Paid time off
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Program

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.