Account Manager – Commercial Lines

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Account Manager in Tacoma, Washington!

Brown & Brown of Washington — Tacoma ranked among Puget Sound Business Journal’s 100 Best Places to Work in Washington State three years running!

WHAT YOU’LL DO:

• Provide direct customer service support for commercial lines clients
• Issue appropriate documentation as needed, including certificates of insurance, auto insurance ID cards, etc.
• Complete applications, negotiate with underwriters and prepare proposals for new and renewal business proposals/offerings
• Contact clients and/or underwriters to obtain additional information or answer questions
• Resolve policy and coverage related concerns for clients, insurance carriers, and producers
• Review accounts handled for adequate coverage, and cross-sell and upsell coverages, recommending changes to insured for enhanced protection, ensuring Profit Center minimum standards are met
• Process change requests and other coverage research issues
• Assist with training of Account Technicians and Administrative Assistants
• Review Aged Receivables, follow up on collection of premium payments and assist the accounting department in reconciliation of company and client accounts
• Consistently meets all Brown & Brown established Quality Control Practices and Timelines
• Manage and maintain individual Washington Producer’s License by attending appropriate CE classes
• Foster and seek relationships with teammates across all levels of Brown & Brown
• Ensure compliance with government agencies and corporate policies and procedures
• Attend training sessions, courses, etc. to maintain up-to-date skills
• Always conduct the highest level of confidentiality

WHAT YOU’LL NEED:

• Exceptional customer service and interpersonal skills, required
• Some college, a plus, not required
• 1+ years’ experience in a servicing role
• Washington State Property & Casualty License, required, or obtain within 60 days
• Strong analytical aptitude and commitment to accuracy
• Proficiency in Microsoft Office 365, required

WHAT WE OFFER:

• Competitive compensation DOE
• Excellent growth and advancement opportunities
• Paid time off
• Generous benefits package: health, dental, vision, 401(k), etc.
• Employee Stock Purchase Program

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.