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Customer Service Specialist

Le Groupe Touchette inc.

Job purpose

The Customer Service Specialist will provide support to customers. Do you enjoy talking to customers and providing them with solutions?

We have the challenge for you!

Responsibilities

  • Provide exceptional customer service at all times;
  • Answer incoming calls from customers to promote the different products offered by the company or propose alternative solutions;
  • Enter all customer orders into the system;
  • Follow up on the status of deliveries;
  • Assist in the planning of special order deliveries with external transportation companies;
  • Perform inventory research within our network and with outside vendors as needed;
  • Any other related duties.

Success Factors 

  • Studies in one of the following fields; customer service or sales;
  • Experience in a telephone center is an asset;
  • Knowledge of distribution and inventory concepts, preferably in the tire industry (an asset);
  • Solution oriented;
  • Collaborative and team oriented;
  • English language skills and strong written skills;
  • Comfortable with technology (working with computers) and good understanding of the Microsoft Office suite.